AWARDS & ACCOLADES


  M&P Mercury is the #1 Ranked Dealer in Canada and #4 overall in North America

M&P Mercury Sales took home the honored distinction of the #1 ranked boat dealer in Canada at Boating Industry Magazine's seventh-annual Top 100 Dealers Award Ceremony. Overall, M&P ranked as the #4 boat dealer in all of North America.

When it comes to buying a boat, prospects are given an endless number of resources to make the best decision. When it comes to choosing the right dealership - an equally important decision - consumers have lacked this same guidance. Thanks to Boating Industry magazine's seventh-annual Top 100 Dealers program, buyers now have insight into the most dependable and professional dealerships with which to do business.

M&P Mercury ranked 4th on this elite list, which recognizes the best-of-the-best of the more than 3,000 marine dealers in North America."Our editorial staff was extremely impressed with this dealership's commitment to create a better customer experience," said Liz Walz, Boating Industry magazine's editor-in-chief. "For example, the dealership hired a number of outside consultants to raise the bar of professionalism in nearly every department, added interpreters to work with local, Mandarin speaking prospers, and developed a training program to turn first-time purchasers into safe and accomplished boating owners."

"Boating Industry's Top 100 Dealers Program is not about the dealers that sell the most marine products and services," said Walz. "Rather, it's a resource for consumers looking to have the best boat ownership experience, from boats, parts and accessories sales to service, storage and more."

M&P is proud to have been awarded the #4 ranking in the Top 100 list for 2011, up from a ranking of 8th in 2010. In fact, 2011 marks M&P's 5th consecutive year of ranking within the Top 100 Dealers."We are pleased with our amazing team at M&P and the results of everyone's hard work," President Bob Pappajohn commented. "Their commitment to making our customers boating experience the most rewarding, fulfilling and memorable experience possible has resulted in our success and recognition as the top choice for prospective boaters looking to deal with a professional and reliable dealership. As we continue to refine our processes to ensure our customers receive the best services and products, we look forward to climbing even higher up the list in the years to come."

M&P Mercury President Bob Pappajohn with Boating Industry Magazine's Editor -in-Chief Liz Walz and dealership General Manager Jaye-Lynn Gooch at the Top 100 Award Gala in Orlando, Florida.


 

   
  5-Star Certified Dealership

M&P is Metro Vancouver's only 5-Star Certified Marine dealer.
The Marine Industry Dealership Certification program is designed to help boaters to connect with dealerships that have made a commitment to quality products and services. The goal is to ensure that buying and maintaining a boat are pleasant experiences. When you visit a Marine Industry Certified Dealer you can feel confident you are choosing a business that is committed to your satisfaction. You can expect to find:

* Friendly, knowledgeable employees   * Quality Products   * Reliable service
 
To become certified a dealership must demonstrate their commitment to excellence by meeting high standards in key areas:

* Operations  * Facilities  * Professional sales/service processes
* Customer satisfaction and employee training/satisfaction


Brunswick Ambassador Dealer
Brunswick Ambassador Dealer 

M & P Mercury proudly announces achievement of Brunswick's highest level of recognition: Ambassador Dealer Certification. M&P has been recognized as as a dealer operating at the highest level since 1999.

Considerable investment of time and energy are required to become an Ambassador Dealer. The certification program has been carefully designed to establish uniquely high standards of performance and operating procedures, measuring dealerships across five categories: Customer Service & Human Resources, Dealership Operations & Facilities, Sales Process, Service Process, and Parts Process. Within each category the dealership must exceed customer expectations across a variety of specific operational guidelines. .

Designed to recognize Brunswick dealers who are operating world-class retail and service facilities, this certification program offers an objective third-party review of participating dealerships against 170 quality measures. These measures are the product of research into the best practices of Sea Ray and Boston Whaler dealerships and other retail and service operations. The Brunswick dealer certification program is the most comprehensive independent dealer certification program in the marine industry. As such, Brunswick believes that boaters can expect a truly superior boating experience from certified dealers such as M & P Mercury

The Brunswick Dealer Certification program sets a new standard for customer satisfaction. It requires dealers seeking certification to meet comprehensive requirements that are based on the latest best dealer practices from Brunswick and its leading marine dealers nationwide. The program also includes all industry requirements and Marine Five Star Dealer Certification sponsored by both the National Marine Manufacturers Association (NMMA) and the Marine Retailers Association of America (MRAA).

Thanks to Brunswick's continued commitment to excellence, the Ambassador Certification program and procedures continue to evolve and provide the industry's premier dealer development and certification programs.